Guests come once. Bring them back direct.
We turn one-time guests into customers who book again directly, with no commission to Booking or Airbnb. Automated confirmation, pre-arrival, follow-up and seasonal-offer flows, AI-powered.
Updated: July 2026
How much commission do Booking and Airbnb take from a guesthouse?
Booking typically takes around 15% per reservation, and Airbnb charges the host 3% on the split model or about 15.5% host-only. Every guest who books again directly, through an automated confirmation and follow-up email flow, keeps that margin with you instead of the platform. It works on top of your existing booking system.
Why accommodation businesses lose money every season
Addresses collected, never used
You have hundreds of addresses from Booking reservations and the front desk, but you never email them. Every guest who leaves without a follow-up is a lost future booking.
Commission dependency
Airbnb charges hosts 3% on the split model or about 15.5% host-only (official Airbnb source), and Booking takes a typical commission of ~15%. Guests who would return directly still go through the platforms.
Off-season hits you empty
Acquiring a new guest costs 5 to 25 times more than keeping an existing one (Harvard Business Review). Without a warm list, every off-season starts from zero.
Recoverable revenue calculator, hospitality
Rough estimate (5-15% recovery). Real result depends on list and season.
Booking via platform vs. direct via email
| Aspect | Via Booking / Airbnb | Direct via email |
|---|---|---|
| Commission per booking | ~15% Booking, up to ~15.5% Airbnb | 0% platform commission |
| Who owns the customer | The platform (you lack the data) | You (you have the email) |
| Off-season | You depend on paid visibility | You activate your list with an offer |
How AI helps
The AI writes emails in your property's voice and picks the right moment. Automated emails generate about 22 times more revenue per email than manual campaigns (Omnisend, 2025).
Frequently asked questions
How much commission do Booking and Airbnb take from a guesthouse?
Airbnb charges hosts 3% on the split model or about 15.5% host-only (official Airbnb source). Booking does not publish a fixed rate but it typically starts around 15%. Every direct booking recovered via email keeps that margin with you.
Is it legal to email my guests?
Yes. For existing customers you can use soft opt-in under Law 506/2004, for similar services, with a clear unsubscribe option. We configure everything GDPR compliant.
I have a small list. Is it worth it?
Yes. Even a few hundred guests who stayed with you are worth more than cold traffic. Email marketing delivers its highest return on small, warm lists.
Do I have to change my booking system?
No. We work on top of what you already have. We collect addresses from existing reservations and build the flows alongside your system.